Refund and Returns Policy

SUMMARY: We want you to be completely satisfied with your purchase. We offer a 15-day return window

1. Return Window

You have 15 calendar days

2. Return Eligibility & Conditions

To be eligible for a return, item(s) must meet the following strict criteria:

Condition: Items must be unworn, unwashed, undamaged, and in the exact same condition as received.
Packaging & Tags: All original brand tags, security seals, dust bags, designer boxes, and authenticity cards must be intact and attached.
Non-Returnable Items:
- Final sale / Clearance items
- Intimate apparel, swimwear, or body-shaping garments (for hygienic reasons)
- Customized, personalized, or altered items

3. Return Shipping Costs

Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to our error (e.g., incorrect item sent, damaged/defective product received).
Shipping Recommendations: We strongly advise using a trackable shipping service (e.g., USPS, UPS, FedEx) and purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking confirmation.
Non-Refundable Shipping: Original shipping fees paid at checkout are non-refundable.

4. How to Initiate a Return

Submit Request: Email our Support Team at support@raregaze.com with your Order Number, item(s) to return, and the reason for the return (attach photos if the item is damaged or incorrect).
Receive Authorization: Upon approval, we will issue a Return Merchandise Authorization (RMA) Number and provide the designated return address.
Pack & Ship: Securely pack the item in its original box/packaging, enclose the RMA slip inside, and ship the package to the address provided.

5. Inspection & Refund Process

Inspection: Once your return is received and inspected at our warehouse, we will send an email notification to confirm receipt and advise whether the refund has been approved or rejected.
Refund Method: If approved, your refund will be processed back to your original method of payment (PayPal or Stripe / Credit Card).
Processing Time: Refunds typically post to your account within 5 to 10 business days, depending on your payment provider or card issuer’s policies.

6. Exchanges & Replacements

Standard Exchanges: Due to fast-moving inventory in designer footwear and apparel, we recommend returning the unwanted item for a refund and placing a new order online for the desired size, color, or style.
Defective or Damaged Items: If an item arrives damaged or defective, notify us within 48 hours of delivery with photographic proof. We will replace the item at no extra cost or issue a full refund.

7. Order Cancellations

Before Shipment: Orders may be canceled within 1 hour of placement for a full refund.
After Shipment: Once an order has entered the fulfillment or shipping process, it cannot be canceled and must be processed as a standard return after delivery.

8. Contact Us

If you have any questions, concerns, or complaints regarding our products, corporate practices, or these policies, please contact our support team. We aim to respond to all inquiries within 24–48 business hours.